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Book Club - Frequently Asked QuestionsRunning a Book ClubHow do I become a Scholastic Book Club customer? Placing Book Club OrdersCan my students order from more than one Club? Reading RewardsWhat are Reading Rewards? The Scholastic GuaranteeWhat is the Scholastic Guarantee? Methods of PaymentCan I use one cheque to pay for more than one order? Parent's Guide to Scholastic Book ClubsWhat is a Scholastic Book Club? Back to topRunning a Book ClubHow do I become a Scholastic Book Club customer? Teachers, please call our Customer Service department toll-free at 1 800 021 233 to receive your account number and additional information about Book Clubs. How many Book Club booklets should I order for my students? Scholastic Book Club booklets each contain 16 student brochures nested together, so for the average class you will require two booklets per club. If you have a composite class with different abilities you can order one booklet from each of two clubs. What books and other items can I expect to see on Book Club? Chosen by expert editors, the selections cover a wide variety of formats, genres and themes. They include classics, award winners, recently released titles and books related to other popular children's media such as movies and television shows. Children improve their reading skills BY READING, so providing the books they will WANT to read is a priority. For reluctant readers, reading practice is encouraged by the inclusion of such items as software, puzzles, activity packs and games. What other professional resources can I access through Book Club?
It's easy! Eight times a year you'll receive your Book Club ordering materials. Keep the teacher's guide and hand out copies of the Book Club brochure to students. You may wish to go over the student brochure in class so students can be directed to particular books that will interest them. Be sure to set a date for students to return their order forms to you. Collect the order forms and money as they come in. You can mail, fax, telephone or send us your orders online and earn Bonus Coupons and Free Picks for your class! These Bonus Rewards can be used to build a great classroom library. Reading Rewards earned on each order can be put towards any future Scholastic product purchases! How do I keep track of students' orders? Make sure that each student's name is on their order form! Collect and tally your students' orders on the class order form provided. Return this order form with attached cheque (or cheques) in postage-paid envelope provided. Here's a handy tip to stay organised: keep a Book Club folder! File student orders in it until you actually place your classroom order. Then, when your order arrives, match books to student orders, and file away your packing slip and original order form for your reference. Write your customer account number and the customer service telephone number inside your folder for easy reference. How can I make ordering easier? Here are some terrific tips for making ordering easier:
How can I increase classroom participation? Here are some ways other teachers have increased classroom participation in Book Clubs:
How do I get parents involved? Attach a note to the student brochure reminding parents of the due date for orders. You may want to send a letter home with the first Book Club offer encouraging them to participate. Let parents know how important a home filled with books is for creating a lifelong reader. Tell parents that their child's order helps you get free books and materials that the whole class can use and enjoy. Keep parents up-to-date on featured books that supplement what you are doing in the classroom. You may want to send a special letter home each month with the order. Be sure to remind them, again, about the Book Clubs on Parent-Teacher nights. Encourage parents to start a reading club with other families based on Book Club selections. I am home schooling my children. Can I run a Scholastic Book Club? Yes! School market restrictions apply to many of the books we offer. This means that we cannot accept orders from home addresses except from a legal home school (which qualifies as a school market). We will require a signed letter of verification stating that you are home schooling your children. Please remember to include the number of children and their ages. Kindly forward the letter to: Customer Service I am a day-care teacher, can I run a Scholastic Book Club? Yes! Playgroups, kindergartens, preschools and childcare centres are welcome to run Book Club with Scholastic Australia. Placing Book Club ordersCan my students order from more than one club? Yes! Each issue, your class can participate in as many Book Clubs as you wish. Some teachers offer students additional clubs to cater for a wider range of reading abilities or to give their students' families access to suitable books for younger or older siblings. How do I place a Book Club order? You can place a Book Club order online or by mail, fax or phone! Your books should arrive within weeks. Many teachers hand out the next Book Club brochures as soon as the book shipment arrives --when interest in reading is at its peak. Online Place your order online by going to www.scholastic.com.au and go to Book Club ordering online Or simply click here to go straight to Book Club ordering online By Mail Book Club By Fax By Phone* Hours are: *Phone ordering is exclusive to Book Club Bonus teachers. Phone ordering is for individual classroom orders and is not available for whole-school orders. Can I place my Book Club order online? Place your order online by going to www.scholastic.com.au/bookclub and go to Book Club ordering online Or simply click here to go straight to Book Club ordering online Call toll-free 1 800 021 233 for more information or assistance with registration. Can I place a second order, or an order after the return-by date? Additional orders for the current and previous issue of Book Club can be placed after your first order has been sent to Scholastic. Follow the same ordering procedure as for a normal order. If at any stage you find that you no longer have a set of order forms for an issue of Book Club your order can be placed on a blank sheet of paper-but remember to include your Name and Customer Code, and then for each line:
If I am not a teacher, can I order directly from a Book Club? Scholastic Book Clubs provide quality books to individual students and also support the reading environment of the classroom. They are only available through classroom, day-care and home school teachers. Do you charge shipping and handling fees? We do not charge shipping and handling fees on Book Club orders. How can I check the progress of my order once I have sent it to Scholastic? Simply contact Customer Service on 1800 021 233 for full details. What if a parcel is missing from my delivery? Occasionally, not all cartons are delivered at the same time. If you are short of one or more cartons contact your local post office in the first instance. Australia Post will usually advise you by return call after they have checked the warehouse or the delivery driver returns from his deliveries-often in these cases the missing carton is still on the delivery truck. Australia Post will gladly arrange redelivery of this carton to the school. Contact Customer Service on 1800 021 233 if further problems arise or if Australia Post cannot locate your carton. What if an ordered book becomes unavailable? If replenishment stock is scheduled to reach Scholastic, the item will be placed on back order. You will be informed of such a situation on the Tax Invoice. If we are unable to supply a title, a Credit Voucher is sent in lieu of the product PLUS a specially selected FREE consolation book. Reading RewardsReading Rewards allow schools to build classroom and library resources for the benefit of the school community. Every classroom order can earn Bonus Coupons and Free Picks. How do I join the Reading Rewards Loyalty Program? Simply download in the Reading Rewards Application form and fill it in. What are Bonus Coupons and how can I earn them? Bonus Coupons are a Bonus reward for classrooms only. They are dollar-value coupons which can be used on any Book Club or Scholastic education product. Use them on the next offer or save all year. You’ll find them attached to your Book Club Payment Advice. How do I spend my Bonus Coupons? You can use your Bonus Coupons as payment for any Book Club order, or for any Scholastic product catalogue, including the Book Club Bonus Catalogue and Scholastic Education catalogues. What if I lose my Bonus Coupons? No problem! Every Bonus Coupon has a unique coupon number that allows us to track it. If you lose your coupons you can ring Customer Services and they will let you know how many Bonus Coupons are available for redemption against your classroom account. Alternatively, you can see Bonus Coupons available to spend when you use the online ordering service. Bonus Coupons expire date 12 months after they are issued. The expiry date is printed on them. What are Free Picks and how can I earn them? Free Picks are immediate product rewards earned by teachers at the time they place their classroom order. You can earn Free Picks depending on the total amount of your current order. The number of Free Picks allowed depends on the value of the order. To find out how they are calculated, refer to the Free Picks table, provided in the Teacher Guides. How do I redeem my Free Picks? Free Picks must be redeemed at the time of your order. When you have finished placing your order, you will be asked to select your Free Picks before it is submitted. Free Picks cannot be redeemed after the order has been finalised and submitted, and cannot be redeemed for cash. How can my school earn Reading Rewards? Your school can earn Reading Rewards when placing an order on any Book Club, based on the total dollar value. You can use Reading Rewards on any Scholastic Book Club, Special Offer, Classroom Bonus catalogue or Classroom Essentials catalogue any time during the school year. Books and other items sold on the student clubs qualify for Reading Rewards each Issue. How do I know how many Reading Reward Points my school has? A points balance will be given to your school’s nominated points holder once per Issue, but an up-to-date balance can be viewed online at any time if you are registered for online ordering. How does my school redeem Reading Reward Points? Your school’s nominated points holder can redeem Reading Reward Points in one of the following ways:
How many points does my school need to make a purchase? The number of Reading Reward Points required to purchase a product is displayed on the Book Club Order Form or in the online catalogue. Reading Reward Points have no cash value and cannot be redeemed for cash or used as a credit against your school account. Do Reading Reward Points expire? Scholastic Reading Reward Points expire one year after the year in which they were earned. For example, points earned on 17 September 2008 expire on 31st December 2009. THE SCHOLASTIC GUARANTEEWhat is the Scholastic 100% Satisfaction Guarantee? If you or your students are not completely satisfied with any Book Club item, simply return it within 30 days for credit or refund-no questions asked. What about returns and refunds? A return or refund might be a solution if:
Simply return the product with a note of explanation to: Scholastic Australia Kindly include your name, account number and address, and indicate whether you wish to exchange the item, receive a credit or receive a refund. Please indicate the name to which the credit/refund is to be issued. A Refund/Replacement form is available for download. Credit Vouchers are coupons given to customers when:
Do Credit Vouchers have an expiry date? Credit Vouchers are valid for 12 calendar months from issue date. Methods of PaymentCan I use one cheque to pay for more than one order? Yes, teachers (or parents) may use one cheque for all orders placed at the same time. Please include your Scholastic account number. Do you accept credit card payments? Yes. Teachers (and parents) may pay using Bankcard, MasterCard and Visa. There is no minimum transaction. Parent's Guide to Scholastic Book ClubsWhat is a Scholastic Book Club? Simply put, a Scholastic Book Club is the easiest, most reliable way to get your child excited about reading! There is a Book Club for every grade level from preschool through to junior high. Each Club is exclusively school-based, and is run by a classroom teacher or volunteer. Each month in the Scholastic Book Club student brochure, your child will find a terrific selection of new and noteworthy fiction, classics, award-winning titles, perennial favourites, reference books, sports books and more. Book Clubs offer a convenient way to purchase the best books at huge discounts. Prices are as low as $1.00. Plus, if you're ever dissatisfied with an item, it may be returned for a full refund, no questions asked. By participating in Scholastic Book Clubs, your child's teacher can earn FREE teaching materials and resources for their classroom. Every order you or your child places earns Reading Reward Points that your child's school can use to choose FREE classroom resources from the Classroom Bonus catalogue, Classroom Essentials catalogue or to choose FREE books from each issue of Book Club. How Does a Scholastic Book Club Work?
How can I get involved in Scholastic Book Clubs? Scholastic Book Clubs are licensed to run exclusively through the school. Many parents get involved by helping their child's teacher run the Book Club each month. Contact your school to find out more! Scholastic Australia is your partner in helping your child fall in love with books and become a great reader. That's why we're here. |
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